25 Sep

Technical Account Manager Networking And Security Empleos vacantes en Empleos Net

Position
Technical Account Manager Networking And Security
Company
Empleos Net
Location
Opening
25 Sep, 2018 30+ days ago

Empleos Net requiere con urgencia la posición de Technical Account Manager Networking And Security siguiente. Por favor, lea este anuncio de trabajo cuidadosamente antes de aplicar. Hay algunas calificaciones, experiencia y habilidades requisito de que los empleadores requieren. Hace tu trayectoria profesional encaja con estos requisitos? Asegúrese de que entiende el papel que está solicitando y que se adapta a sus habilidades y calificaciones.

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Technical Account Manager Networking And Security Empleos vacantes en Empleos Net Empleos Detalles:

Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Our client products and technologies. Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Our client web and email solutions for customers or service providers. Expected to take support escalations from the region and help the Support team from time to time. Expected to be available to be on call when contacted by premium support customers for P0/P1 customer impacting issues during non-operational hours. Create and facilitate communication channel between the premium customer and the product management and engineering teams in Our client. Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction. Provide on-site and virtual product training to Premium Support customers. Proactively develop and deliver notifications of new products and technologies to Premium Support customers Proactively monitor reporting information and policy configurations of our client technologies at customer sites and make on-going recommendations Help develop and maintain best practices for implementing and supporting products in both internal and customer-facing Knowledge Bases Maintain intimate knowledge of all products and services Provide clear and constructive product feedback to Product Management based on customer requirements

Requisitos del Puesto

In-depth understanding of TCP/IP, including reading packet captures and general diagnostics is required. Understanding of Microsoft Active directory is required. Practical understanding of open source system administration: Windows, Linux, FreeBSD is required. Experience with FreeBSD and Linux is desired. Practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP and FTP is required. Basic Shell Scripting/Programming Experience (bash, perl etc.) is an added advantage.SQL experience is an added advantage. Understanding of Various routing and switching architectures (Cisco, Juniper, etc.) is an added advantage.
Technical support, CCNA, routing, switches, TCP/IP, Firewalls, VPN, Cisco, Linux, Unix, Data Center
Nice to have: PRINCE2, Scrum, ITIL, a bit of sales experience, IT security, customer support experience


Experiencia Deseada

One year in the similar positions.


Habilidades Deseadas

Strong Troubleshooting and customer management skills is a must.
Fluent english.


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